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COMPLY

Embed compliance into every interaction

Prevent non-compliant interactions before they happen, with real-time control integrated directly into your workflows.
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OVERVIEW

Built for compliance at scale

As customer communications scale, traditional compliance approaches can’t keep pace. Comply embeds compliance directly into your operations across markets, channels and volumes.
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    API-first integration

    Connect Comply to your existing systems, workflows and AI-driven communications, without replacing your current stack.

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    Programmable rules

    Replace manual, fragmented processes with programmable, jurisdiction-specific rules applied across every interaction.

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    Regulator confidence

    Ensure every decision is transparent, explainable and auditable, aligning with regulatory expectations across markets.

HOW IT WORKS

Trusted collections compliance infrastructure

Designed to support compliance across first and third-party collections, with the flexibility to adapt to your internal policies and regulatory requirements - from outbound messaging to inbound responses.
FIREWALL

Send messages with confidence

  • Evaluate outbound communications in real time against jurisdiction-specific rules, returning clear decisions before messages reach customers.

    • Pre-send evaluation with message context evaluated against region-specific rules
    • Every decision is recorded with a trace ID linked to statutory sources, built for regulator scrutiny
SAFEGUARD

Identify and respond to vulnerability signals

  • Detect signals of hardship, vulnerability, or risk across inbound communications, and route them with the appropriate regulatory context and next steps.

    • Multichannel detection to analyse emails, webchat, SMS and voice interactions
    • Every detection generates a classification, applicable regulatory obligations and a recommended next step - automatically routed to the right team
AUDIT

Monitor and review interactions

  • Analyse messages across channels and markets, surfacing potential issues with clear explanations and full audit trails.

    • Audit messages that have already been sent and evaluate against regulatory rules
    • Every flagged interaction includes the specific rule breached, a severity rating and a plain language explanation
    • Included tool for Compliance Analysts to investigate, escalate and resolve any flags
FOR TEAMS

How teams use Comply

Comply supports internal stakeholders across collections, from those accountable for regulatory risk to the teams responsible for execution and system design.
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    Risk & Compliance Executives

    Gain full visibility and auditability across every interaction, with regulator-ready evidence to demonstrate that consistent compliance enforcement.

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    Operations Managers

    Identify vulnerable customers faster, apply consistent guardrails across every communication and reduce reliance on manual processes.

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    Technical Leaders

    Integrate compliance directly into your communication workflows without building and maintaining complex rule logic internally.

TRUST AND COMPLIANCE

Meet regulatory expectations

Comply is the same compliance infrastructure InDebted runs across eight global markets - designed to meet the growing expectations of regulators, compliance teams and risk leaders.

  • Production-proven across markets

    Built on jurisdiction-specific rules including contact limits, disclosures and protections, aligning with regulatory frameworks.

  • Auditable decisions

    Every decision is recorded with clear reasoning and traceability, supporting internal governance and regulatory review.

  • Transparent logic

    No black-box outputs. Every decision is based on explicit rules with clear explanations.
Take control of your collections compliance
Prevent compliance risk before it happens
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