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Most recent
 
Section

The revenue impact of failed subscription payments — and how to recover it

The hidden costs of unpaid subscriptions may be doing more damage to your subscription business than you think. What happens when your subscriber misses a payment? More specifically: what happens to your revenue? In our previous post, Stop losing subscribers: the proven revenue recovery strategy that turns churn into retention, we covered:

Minutes

6 min read

Section

The state of financial wellbeing in Australia, the United Kingdom and the United States, and how collections can support

How are your consumers coping financially? See the state of financial wellbeing across key markets, featuring the latest insights and practical actions for supporting stretched customers. How have your customer’s finances changed over the last three years? Since the depths of the pandemic, financial wellbeing has been slowly recovering.

Minutes

5 min read

Section

UK financial wellbeing in 2024: How can collections support customers through tough times?

How will the UK economy impact collections? Dive into what this economy means for Brits and how to adapt your recoveries. According to the Office of National Statistics, the United Kingdom officially fell into a recession for the last quarter of 2023.

Minutes

4 min read

Section

Collections insights over tax season, and what you can do to prepare now

How to prepare collections for 2024 tax season and optimize recoveries Featuring Dan Simmons - Senior Director Financial Consulting, TransUnion Tax season. Two words that are marked in red on every creditor and collection agency’s calendar.

Minutes

4 min read

Section

Debt collection industry predictions for 2024

Strengthen your recoveries strategy in an economic downturn to maximise collections and improve customer experience Read the full guide In 2023, The World Bank’s warning that the global economy would come ‘perilously close’ to a recession became a reality.

Minutes

7 min read

Section

The United States economy and its impact on debt collection

How does the United States economy impact the debt collection industry In the latest episode of Better Debt, our panel covered all things related to the United States economy, credit and collections.

Minutes

4 min read

Section

Key takeaways from Better Debt: Supporting borrowers through a shifting economy

How to prepare collections and support borrowers in a shifting economy Josh Foreman, CEO & Founder of InDebted sat down with industry experts: Dan Simmons: Senior Director of Consulting, Financial Services - TransUnion Tim Collins: General Counsel - InDebted Laura White: Chief Compliance & Risk Officer, InDebted Here’s a summary of what we learnt about supporting borrowers through the shifting economy.

Minutes

2 min read

Section

We asked real people in debt what they wanted from a debt collector

Find out what real people in debt want from a debt collector and how intelligent collections is responsive to their needs No one plans to fall into debt. But with inflation impacting the cost of living worldwide, consumers are feeling the pinch now more than ever.

Minutes

6 min read

Section

As the cost of living crisis deepens, debt collection that places customer-outcomes at its core is more vital than ever

Why the UK needs a customer-first approach to debt collection and how intelligent debt collection creates a better customer experience Following InDebted’s UK launch in May this year, we commissioned a report conducted by Opinium to survey 2,000 UK adults on their experience of debt.

Minutes

4 min read

Section

Taking the shame out of debt and putting the human back in

By Tim Collins, Chief Compliance Officer Energy bills have reached heights beyond comprehension, inflation has hit a 40-year high and average pay increases simply aren’t keeping up.

Minutes

3 min read

Section

InDebted launches into the UK, finding that 2 in 3 Brits dealing with existing debt collectors experience “stressful” treatment

InDebted launches into UK debt collection. New research highlights impact of broken debt collection tactics on consumers. As consumer debt rises in the UK, new research by InDebted lays bare dissatisfaction with the country’s broken debt collection model This research evidences that a new solution to debt collection is required, as InDebted launches its intelligent digital platform into the UK to improve the consumer experience of debt and support financial wellbeing Around 2 in 3 UK adults (64%) who have interacted with existing debt collectors in the UK say the experience was “stressful”, increasing to about 3 in 4 (74%) among 18-34 year olds Nearly half (49%) have experienced harassment or aggression as a result of tactics frequently used in traditional debt collection InDebted, the Australian-founded global fintech transforming the world of consumer debt recovery, reveals new research highlighting the impact of the UK’s existing broken debt collection model on consumers.

Minutes

5 min read

Section

Why business should care about their customers’ financial fitness

How businesses who care about their customers financial fitness can increase customer loyalty, reduce bad debt and increase stability Why is financial literacy important? Financial knowledge is important for everyone, no matter their level of income or where they live.

Minutes

6 min read

Section

Why debt collection needs to be a positive, supportive, human experience

Why debt collection needs to create a positive customer experience to boost liquidation rates Data analysis produces richer insights These positive experiences are a result of digital-first agencies such as InDebted better leveraging customer insights to build behavioural models of their clients’ customers.

Minutes

4 min read

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Section

The revenue impact of failed subscription payments — and how to recover it

The hidden costs of unpaid subscriptions may be doing more damage to your subscription business than you think. What happens when your subscriber misses a payment? More specifically: what happens to your revenue? In our previous post, Stop losing subscribers: the proven revenue recovery strategy that turns churn into retention, we covered:

Minutes

6 min read

Section

The state of financial wellbeing in Australia, the United Kingdom and the United States, and how collections can support

How are your consumers coping financially? See the state of financial wellbeing across key markets, featuring the latest insights and practical actions for supporting stretched customers. How have your customer’s finances changed over the last three years? Since the depths of the pandemic, financial wellbeing has been slowly recovering.

Minutes

5 min read

Section

UK financial wellbeing in 2024: How can collections support customers through tough times?

How will the UK economy impact collections? Dive into what this economy means for Brits and how to adapt your recoveries. According to the Office of National Statistics, the United Kingdom officially fell into a recession for the last quarter of 2023.

Minutes

4 min read

Section

Collections insights over tax season, and what you can do to prepare now

How to prepare collections for 2024 tax season and optimize recoveries Featuring Dan Simmons - Senior Director Financial Consulting, TransUnion Tax season. Two words that are marked in red on every creditor and collection agency’s calendar.

Minutes

4 min read

Section

Debt collection industry predictions for 2024

Strengthen your recoveries strategy in an economic downturn to maximise collections and improve customer experience Read the full guide In 2023, The World Bank’s warning that the global economy would come ‘perilously close’ to a recession became a reality.

Minutes

7 min read

Section

The United States economy and its impact on debt collection

How does the United States economy impact the debt collection industry In the latest episode of Better Debt, our panel covered all things related to the United States economy, credit and collections.

Minutes

4 min read

Section

Key takeaways from Better Debt: Supporting borrowers through a shifting economy

How to prepare collections and support borrowers in a shifting economy Josh Foreman, CEO & Founder of InDebted sat down with industry experts: Dan Simmons: Senior Director of Consulting, Financial Services - TransUnion Tim Collins: General Counsel - InDebted Laura White: Chief Compliance & Risk Officer, InDebted Here’s a summary of what we learnt about supporting borrowers through the shifting economy.

Minutes

2 min read

Section

We asked real people in debt what they wanted from a debt collector

Find out what real people in debt want from a debt collector and how intelligent collections is responsive to their needs No one plans to fall into debt. But with inflation impacting the cost of living worldwide, consumers are feeling the pinch now more than ever.

Minutes

6 min read

Section

As the cost of living crisis deepens, debt collection that places customer-outcomes at its core is more vital than ever

Why the UK needs a customer-first approach to debt collection and how intelligent debt collection creates a better customer experience Following InDebted’s UK launch in May this year, we commissioned a report conducted by Opinium to survey 2,000 UK adults on their experience of debt.

Minutes

4 min read

Section

Taking the shame out of debt and putting the human back in

By Tim Collins, Chief Compliance Officer Energy bills have reached heights beyond comprehension, inflation has hit a 40-year high and average pay increases simply aren’t keeping up.

Minutes

3 min read

Section

InDebted launches into the UK, finding that 2 in 3 Brits dealing with existing debt collectors experience “stressful” treatment

InDebted launches into UK debt collection. New research highlights impact of broken debt collection tactics on consumers. As consumer debt rises in the UK, new research by InDebted lays bare dissatisfaction with the country’s broken debt collection model This research evidences that a new solution to debt collection is required, as InDebted launches its intelligent digital platform into the UK to improve the consumer experience of debt and support financial wellbeing Around 2 in 3 UK adults (64%) who have interacted with existing debt collectors in the UK say the experience was “stressful”, increasing to about 3 in 4 (74%) among 18-34 year olds Nearly half (49%) have experienced harassment or aggression as a result of tactics frequently used in traditional debt collection InDebted, the Australian-founded global fintech transforming the world of consumer debt recovery, reveals new research highlighting the impact of the UK’s existing broken debt collection model on consumers.

Minutes

5 min read

Section

Why business should care about their customers’ financial fitness

How businesses who care about their customers financial fitness can increase customer loyalty, reduce bad debt and increase stability Why is financial literacy important? Financial knowledge is important for everyone, no matter their level of income or where they live.

Minutes

6 min read

Section

Why debt collection needs to be a positive, supportive, human experience

Why debt collection needs to create a positive customer experience to boost liquidation rates Data analysis produces richer insights These positive experiences are a result of digital-first agencies such as InDebted better leveraging customer insights to build behavioural models of their clients’ customers.

Minutes

4 min read

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